1.  Introduction

Meridian Wellness Hub respects your privacy and is committed to protecting the personal information you provide when you visit our website, submit an enquiry, request a quotation, communicate with us, purchase products or use services provided through

meridianwellnesshub.com.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.

By using the Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request consent before processing your information for the relevant purpose.

2.  Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Identity information, such as your
• Contact information, such as email address, telephone number, WhatsApp number and delivery or project contact
• Enquiry information, including products of interest, project requirements, preferred installation location, approximate dimensions and messages submitted through our
• Transaction information, including products ordered, quotations, invoices, payment status and related
• Technical information, such as IP address, browser type, device type, operating system, referring pages and approximate usage
• Website usage information, including pages viewed, interactions, session information and other analytics
• Marketing preferences and communications
• Information you voluntarily provide when communicating with our team by email, telephone, WhatsApp, social media or other channels.

3.  Information We Do Not Intentionally Collect

Meridian does not intentionally request sensitive health or medical information through ordinary product enquiry forms. Sauna, cold plunge and recovery products may relate to personal wellness, but the Website is not intended to collect medical records or provide medical diagnosis.

Please do not submit medical records, diagnoses, financial account passwords, government identification documents or other highly sensitive information through ordinary website forms unless specifically requested through an appropriate secure process.

4.  How We Collect Information

• When you complete a contact, consultation or quotation
• When you contact us by email, telephone or
• When you place an order or request delivery/installation
• When you communicate with us regarding a product, quotation, warranty or after-sales
• Automatically through cookies, analytics tools and similar technologies when you browse the
• From service providers supporting our website, ecommerce, payment, analytics, advertising, hosting or communication

5.  How We Use Personal Information

We may use personal information for legitimate business purposes and, where required, with your consent, including to:

• Respond to enquiries and requests for
• Prepare quotations and
• Process and fulfil
• Arrange delivery, installation and related
• Provide customer service and after-sales
• Process warranty or service
• Communicate with you about products, projects and account-related
• Improve our Website, products, services and customer
• Understand website traffic and usage
• Send marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.
• Prevent fraud, misuse, security incidents and unauthorised
• Maintain business, accounting, tax and transaction
• Comply with applicable laws, regulations, legal requests and governmental
• Establish, exercise or defend legal claims where

6.  Legal Basis for Processing

Where applicable, Meridian may process personal information based on one or more lawful grounds, including your consent, the performance or preparation of a contract, compliance with a legal obligation, protection of legitimate business interests, or another lawful basis available under applicable UAE data protection legislation.

Where processing relies on consent, you may withdraw consent subject to applicable legal and operational limitations. Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.

7.  Cookies and Similar Technologies

The Website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website performance and, where enabled, support analytics or marketing activities.

Cookies may be operated by Meridian or by third-party service providers. You may be able to manage cookies through your browser settings and, where available, our cookie preferences interface.

Disabling certain cookies may affect website functionality or the availability of some features.

8.  Analytics and Third-Party Services

We may use third-party services for hosting, website analytics, customer communications, payment processing, advertising, security, shipping, CRM and other business functions.

Depending on the services actually installed on the Website, these providers may process certain information on our behalf. Meridian should maintain an up-to-date internal list of active providers and update this Privacy Policy if material processing activities change.

Examples may include website hosting providers, analytics platforms, payment providers, CRM systems, email platforms, WhatsApp/business communication tools, advertising platforms and ecommerce service providers.

9.  Payments

Where online payments are offered, payment information may be processed directly by a third-party payment service provider. Meridian does not intend to store complete payment card numbers on its own systems unless expressly stated and lawfully implemented.

Payment providers may have their own privacy policies and terms. Customers should review those policies when making a payment.

10.  Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• Delivery and logistics
• Installation contractors and technical service
• Manufacturers and authorised suppliers where necessary to fulfil an order or warranty/service
• Payment processors and financial service
• Website hosting, IT, security and technical service
• CRM, email, communication and customer-support
• Analytics and advertising service providers where
• Professional advisers such as accountants, auditors, lawyers and
• Government authorities, regulators, courts or law-enforcement bodies where required or permitted by
• A buyer, investor or successor in connection with a corporate transaction, merger, restructuring or sale of business assets, subject to applicable law.

We do not sell your personal information as a standalone commercial product.

11.  International Data Transfers

Some of our service providers or business partners may process information outside the United Arab Emirates. Where personal information is transferred internationally, Meridian will seek to implement appropriate safeguards and comply with applicable UAE data protection requirements.

Because third-party providers may change over time, customers should contact Meridian using the details below if they require information about a particular processing arrangement.

12.  Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contracts, providing support, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it is retained. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

13.  Data Security

Meridian takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure. You should use reasonable care when transmitting information online.

14.  Your Privacy Rights

Subject to applicable UAE law and any applicable limitations, you may have rights relating to your personal information, which may include rights to:

• Request access to personal information we hold about
• Request correction of inaccurate or incomplete
• Request deletion or erasure where legally
• Request restriction or object to certain processing where legally
• Withdraw consent where processing is based on
• Request information about certain processing
• Raise a privacy-related complaint with Meridian or an applicable competent

Requests may be subject to identity verification and legal exceptions. To exercise an applicable right, contact us using the details in Section 20.

15.  Marketing Communications

If you subscribe to marketing communications, we may send information about products, new collections, promotions, wellness content, consultations or services.

You can unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message or by contacting us. Transactional, service, warranty or account communications may continue where necessary.

16.  Children’s Privacy

The Website and our products are intended for adults and general consumers. We do not knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, contact us so that we can review and take appropriate action.

17.  Third-Party Websites and Links

The Website may contain links to third-party websites, social media platforms, payment services or other external resources. Meridian is not responsible for the privacy practices, security or content of those third-party websites.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

18.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technologies, services or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

19.  Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates. Where applicable, mandatory rights or requirements under the laws of the relevant UAE jurisdiction will prevail.

20.  Contact Us — Privacy

If you have a privacy question, request or complaint, contact: Meridian Wellness Hub

Email: support@meridianwellnesshub.com

Phone / WhatsApp: +971 58 579 5386

Location: Dubai, United Arab Emirates