1.  Acceptance of These Terms

These Terms and Conditions govern your access to and use of the Meridian Wellness Hub website at meridianwellnesshub.com, and, where applicable, your purchase of products or services from Meridian Wellness Hub.

By using the Website, submitting an enquiry, requesting a quotation, placing an order or purchasing a product or service, you agree to these Terms and any additional terms specifically applicable to the relevant product, quotation, order or service.

If you do not agree to these Terms, please do not use the Website or place an order.

2.  Business Information

Business Name: Meridian Wellness Hub

Website: meridianwellnesshub.com

Registered Entity / Legal Name: [Insert exact legal entity name]

Trade Licence / Registration Number: [Insert if applicable]

Registered Address: [Insert verified registered business address]

Customer Service Email: support@meridianwellnesshub.com

Telephone / WhatsApp: +971 58 579 5386

3.  Website Use

You may use the Website for lawful purposes and in accordance with these Terms. You must not:

• Use the Website for unlawful, fraudulent or deceptive
• Attempt to gain unauthorised access to the Website, server, database or connected
• Interfere with the operation, security or availability of the
• Introduce malicious code, viruses or harmful
• Copy, reproduce, scrape, distribute or commercially exploit Website content without permission, except where permitted by
• Use Meridian trademarks, product images, logos or other proprietary content without
• Submit false, misleading or fraudulent
• Use the Website in a manner that could damage Meridian, its customers, suppliers or service

4.  Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the Website are accurate and current.

However, product specifications, dimensions, materials, colours, finishes, features, availability and packaging may change due to manufacturer updates, production changes or supplier requirements.

Where a product specification is important to your purchase decision, you should confirm the specification with Meridian before placing an order.

Images may be illustrative. Natural timber, stone and other materials may vary in grain, colour and appearance.

5.  Product Availability

Products displayed on the Website may be subject to availability. A product being displayed online does not necessarily guarantee that it is immediately available for delivery.

Meridian may communicate an estimated availability date or lead time. Estimates are not guaranteed unless expressly stated in a written agreement or confirmed order.

6.  Prices

Prices displayed on the Website are in United Arab Emirates Dirhams (AED) unless otherwise stated. Prices may change without notice before an order is confirmed.

The final price may depend on product configuration, customisation, delivery location, installation requirements, accessories, taxes, customs duties, site conditions or other project-specific requirements.

Where applicable, VAT and other charges will be identified in the quotation, invoice or checkout process.

7.  Quotations

A quotation issued by Meridian may include product price, configuration, delivery, installation, accessories, taxes and other applicable charges.

Unless a quotation states a different validity period, Meridian may specify the period for which the quotation remains valid.

A quotation is not a confirmed order until accepted according to Meridian’s stated ordering process and any required deposit or payment has been received.

8.  Orders

An order becomes binding when Meridian confirms acceptance of the order in writing or through another official order-confirmation process, subject to applicable law.

We may contact you to verify order information, delivery details, product configuration or payment information before accepting an order.

If we cannot fulfil an order, we will communicate the issue and, where applicable, provide available options in accordance with applicable law.

9.  Custom and Bespoke Products

Certain sauna, wellness-room and installation projects may be customised according to dimensions, materials, finishes, layout, equipment selection or site conditions.

Custom and bespoke products may be subject to special deposit, production, cancellation, return and lead-time conditions that will be communicated in the quotation or order documentation.

Customers should carefully review drawings, measurements, finishes, product selections and specifications before approving production.

10.  Measurements and Site Information

Customers are responsible for providing accurate information about the intended installation site unless a site survey is expressly included in the project scope.

Meridian may request dimensions, photographs, access information, electrical details, plumbing information, floor details and other technical information.

Where professional site measurement or assessment is required, Meridian may recommend or arrange a suitable service before final confirmation.

11.  Delivery

Delivery arrangements depend on the product, location, availability, access requirements and project scope.

Delivery dates or lead times communicated by Meridian are estimates unless expressly guaranteed in writing.

The customer is responsible for ensuring reasonable access to the delivery location and informing Meridian in advance of restrictions such as narrow entrances, stairs, lifts, parking limitations or restricted delivery hours.

Additional delivery, lifting, access or special handling costs may apply where disclosed and agreed.

12.  Installation

Where installation is offered, the installation scope will depend on the product and quotation.

Installation may require electrical, plumbing, ventilation, drainage, structural, flooring or other site preparation work. Unless expressly included in the quotation, such works may be the customer’s responsibility.

Electrical and plumbing work should be completed by appropriately qualified professionals in accordance with applicable requirements.

Meridian is not responsible for delays or additional costs caused by inaccurate site information, unsuitable site conditions, restricted access, incomplete preparation or third-party contractors.

13.  Outdoor Installation

Outdoor wellness equipment installed in the UAE may be exposed to high temperatures, direct sunlight, dust, humidity, wind and other environmental conditions.

Customers should follow the manufacturer’s requirements for placement, shade, ventilation, drainage, protection and maintenance.

Unless specifically stated in writing, Meridian does not guarantee that an outdoor installation will remain unaffected by normal environmental exposure.

14.  Sauna Use and Safety

Saunas produce high temperatures and should be used responsibly and according to the manufacturer’s instructions.

Users should:

• Read and follow the operating instructions supplied with the
• Use the sauna only for its intended
• Avoid unsafe behaviour or excessive
• Maintain appropriate
• Keep children supervised where
• Follow all heater, electrical, ventilation and water-use
• Stop using the equipment if they feel unwell and seek appropriate professional advice where

Individuals with medical conditions, pregnancy or other circumstances that may make heat exposure unsuitable should consult an appropriately qualified healthcare professional before using a sauna.

Meridian products are wellness equipment and are not medical devices unless expressly identified and lawfully marketed as such.

15.  Cold Plunge Use and Safety

Cold-water immersion involves exposure to low water temperatures and may present health and safety risks.

Users should follow the manufacturer’s instructions, use the equipment responsibly and avoid unsafe or prolonged exposure.

Cold exposure is not appropriate for everyone. Customers who have medical conditions, cardiovascular concerns, circulation issues, are pregnant, take relevant medications or have any uncertainty about cold exposure should seek advice from an appropriately qualified healthcare professional before use.

Meridian does not provide medical diagnosis or medical treatment through its products or Website.

16.  Wellness Information Disclaimer

Information published on the Website about sauna, cold plunge, contrast therapy, recovery or wellness is provided for general educational purposes only.

Such information is not medical advice and should not be interpreted as a diagnosis, treatment recommendation or guarantee of a health outcome.

Individual responses to heat, cold and wellness equipment vary. Customers are responsible for using products according to manufacturer instructions and obtaining professional advice where appropriate.

17.  Payment

Payment methods available for a particular order will be communicated through the Website, quotation, invoice or order process.

Orders may require a deposit or full payment depending on the product and project.

For custom or bespoke products, payment milestones may be specified in the quotation or project agreement.

Meridian may not begin production, reserve stock or schedule certain services until required payment conditions have been satisfied.

18.  Taxes and Additional Charges

Applicable VAT, delivery charges, installation charges, customs duties, special access costs and other applicable charges will be handled according to the order and applicable law.

Any project-specific charges should be confirmed in writing before the relevant work is undertaken.

19.  Cancellation, Returns and Refunds

Cancellation, return and refund rights depend on the nature of the product, whether the product is standard or customised, whether production or installation has commenced, and applicable UAE consumer protection law.

For standard stocked products, Meridian will communicate the applicable cancellation and return conditions at the time of purchase.

Custom-made, configured or bespoke products may have different cancellation or return conditions because they are produced or prepared specifically for the customer, subject always to mandatory rights under applicable law.

If a product is defective, damaged on delivery or otherwise does not conform to the applicable contract, customers should contact Meridian promptly so the matter can be assessed and handled in accordance with applicable law and the applicable warranty.

The final published version of this section should be reviewed by UAE legal counsel and aligned with Meridian’s actual refund and return process.

20.  Warranty

Products may be supplied with a manufacturer warranty or Meridian warranty as stated in the applicable product documentation, quotation or order.

Warranty periods, covered components, exclusions and claim procedures vary by product.

Warranty may not cover damage caused by misuse, improper installation, unauthorised modification, unsuitable site conditions, neglect, failure to follow maintenance instructions, normal wear and tear, environmental exposure or other exclusions stated in the applicable warranty documentation.

Nothing in these Terms is intended to exclude or limit mandatory statutory rights.

21.  Maintenance

Customers are responsible for following the manufacturer’s recommended maintenance, cleaning, water treatment, filtration, ventilation and operating procedures.

Failure to perform required maintenance may affect performance and, where permitted by the applicable warranty, may affect warranty coverage.

22.  Intellectual Property

The Website and its content, including logos, brand names, text, graphics, photographs, product imagery, videos, design elements, layouts and software, are owned by or licensed to Meridian or its respective rights holders.

You may view and use the Website for personal and legitimate purchasing or enquiry purposes. You may not reproduce, modify, distribute, publish, sell or commercially exploit Meridian content without written permission, except where permitted by applicable law.

23.  User-Submitted Content

If you submit a review, testimonial, photograph, video, comment or other content to Meridian, you confirm that you have the right to submit it and that it does not infringe the rights of another person.

Where you provide content for publication, you grant Meridian permission to use it for legitimate marketing, website and business purposes to the extent agreed with you and permitted by applicable law.

Meridian may remove content that is unlawful, misleading, offensive, fraudulent or otherwise inappropriate.

24.  Third-Party Products and Services

Certain products may be manufactured or supplied by third parties. Meridian may provide manufacturer documentation, specifications and warranties where applicable.

Third-party websites, payment providers, logistics providers and service providers may have separate terms and policies. Customers are responsible for reviewing those terms where applicable.

25.  Website Availability

We aim to keep the Website available and accurate, but we do not guarantee uninterrupted access or that the Website will always be free from errors, delays or technical issues.

We may temporarily suspend, modify or discontinue parts of the Website for maintenance, updates, security or operational reasons.

26.  Limitation of Liability

To the maximum extent permitted by applicable law, Meridian will not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service failures, delays, transportation disruptions, utility failures, acts of government, extreme weather, force majeure events or customer-provided inaccurate information.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

The final limitation-of-liability language should be reviewed and approved by UAE-qualified legal counsel before publication.

27.  Force Majeure

Meridian will not be responsible for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic, war, civil disturbance, government action, transport disruption, supply-chain disruption, labour disputes, utility failures or manufacturer delays.

Where a force majeure event occurs, Meridian will use reasonable efforts to communicate the impact and resume performance when practicable.

28.  Complaints

If you have a complaint regarding a product, order, delivery, installation or service, please contact Meridian promptly with your order number and relevant details.

We will review the complaint and seek to resolve it fairly and in accordance with the applicable contract and UAE law.

29.  Privacy

Personal information collected through the Website is handled in accordance with Meridian’s Privacy Policy, which forms part of the Website’s overall legal framework.

Please review the Privacy Policy for information about data collection, use, storage, sharing and privacy rights.

30.  Changes to These Terms

Meridian may update these Terms from time to time. The updated version will be published on the Website with a revised “Last Updated” date.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law and any rights that cannot lawfully be changed retrospectively.

31.  Governing Law and Jurisdiction

These Terms are intended to be governed by the applicable laws of the United Arab Emirates and the competent courts of the relevant UAE jurisdiction, subject to any mandatory consumer protection or other statutory rights that apply.

Meridian should insert the exact applicable emirate, court jurisdiction and legal entity details after obtaining UAE legal advice.

32.  Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it valid where legally possible, and the remaining provisions will continue to apply.

33.  Entire Agreement

These Terms, together with any applicable quotation, order confirmation, product-specific terms, warranty documentation, Privacy Policy and other written terms expressly incorporated into an order, form the agreement governing the relevant transaction, subject to applicable law.

34.  Contact Us

Meridian Wellness Hub

Website: meridianwellnesshub.com

Email: support@meridianwellnesshub.com

Phone / WhatsApp: +971 58 579 5386

Location: Dubai, United Arab Emirates

Legal entity: [Insert exact registered legal entity name]

Trade licence/registration: [Insert verified details]